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The time has come for you to turn your IT worries over to East Texas Tech Support. Does your business spend too much time with computer related outages trying to fix things on your own or waiting days for someone else to show up? We have solutions that are designed around prevention instead of reaction.

Our satisfied customer base enjoys regular network preventative maintenance as well as dedicated technicians who know your system and your business. We stand by ready to respond when you need us.

Small Business	OR	Home Office
Our Total Protection Package gives your small business the confidence of having a professional IT staff without the cost of running an IT department. Choose the package that fits your needs and you will have a dedicated technician and an instant IT department. Contact us today for a free consultation.	OR	Our Home Office Services gives home office users the choice to experience the same outstanding service offered to our small business users on a per incident basis. Have a problem with a desktop, laptop, wireless, or other item? Give us a call and we will be on-site ready to serve you.

Our technicians specialize in Network Analysis, Design, Support and Installation of computer networks including technology based on Microsoft, Novell, and Linux platforms. Our services include: configuring and troubleshooting network servers, installing POP3/SMTP mail servers, configuring proxy servers for firewall protection, cabling your LAN/WAN, and configuring high speed access to the Internet. East Texas Tech Support will also build customized systems and can provide customized solutions for your computers/networks.

Monthly Maintenance Plans

Mini-Monthly Maintenance / Priority Support Program

$175/month - $90/hour for additional work over 2 hours (normal rate $150/hour)
$125/hour after-hours/emergency work (normal rate $175/hour)
2 Hours technical support per month
Priority support level - our technicians drop everything when you need help – placing you ahead of non-maintenance appointments
Customized backup solution
Quick response time
Discount hourly rate for additional services
Performance Tuning, Browser Clean-up, and Security Patch Installations
Typically covers maintenance needs for up to 5 computers
Printer maintenance services

Monthly Maintenance / Priority Support Program

$300/month - $85/hour for additional work over 4 hours (normal rate $150/hour)
$100/hour after-hours/emergency work (normal rate $175/hour)
4 Hours technical support per month
Priority support level - our technicians drop everything when you need help – placing you ahead of non-maintenance appointments
Customized backup solution
Quick response time
Discount hourly rate for additional services
Performance Tuning, Browser Clean-up, and Security Patch Installations
Typically covers maintenance needs for up to 10 computers
Printer maintenance services

Monthly Administrator / Priority Support Program

$600/month - 8 hours - $65/hr for additional work over 8 hours ($95 for emergency/after hours)
$1000/month - 16 hours - $75/hr for additional work over 16 hours ($85 for emergency/after hours)
$1500/month - 24 hours$70/hr for additional work over 24 hours ($75 for emergency/after hours)
$2000/month - 32 hours $65/hr for additional work over 32 hours ($65 for emergency/after hours)
Technical support and server administrative services
Priority support level - our technicians drop everything when you need help – placing you ahead of non-priority client appointments
Customized backup solution
Discounted rates for additional service hours
Performance Tuning, Browser Clean-up, and Security Patch Installations
Security monitoring and best practices implemented at client’s discretion.You select the hours required - typically covers administrative needs for companies with 10-50 users. Initial 1-2 months may require additional hours to get all workstations and servers secured, updated, and optimized.
Printer maintenance services

Technical Support Proficiencies

Microsoft
Active Directory – NT to the present Exchange – 5.5 to the present Windows DNS & DHCP	Terminal Server SQL Server – 2000 to the present ISA	Windows Backup Microsoft Office (Word, Excel, PowerPoint, Access)

Anti-Virus
Norton Corporate Panda McAfee Corporate	Avast PC-Cillin E-Trust	Kasperski AVG

Security
Security Evaluations (physical, internal & external penetration testing, internal process evaluations) Wireless Security Squid Proxy	Snort ISA Surf Control PortSentry	LogCheck OpenSSL SecScan Devices

Remote Access Technology
Terminal Server Citrix – MetaFrame to present OpenVPN	Windows VPN Point to point hardware VPNs Cisco	VNC Linux and Windows Virtual & Remote Solutions

Other Services & Applications
FreeBSD PDA Support from Palm OS to Windows CE Devices Custom apps to interface with Windows CE devices	Linux MySQL PostGreSQL	Custom apps for iPhone and Droid Quickbooks, Quicken – Bookkeeping and Training

Backup Technology
Windows Backup Veritas BackupExec	OmniBack	ArcServe

Web Technologies
Apache ColdFusion ASP.NET	PHP PL/SQL	Traffic stats/reporting including employee monitoring reports Custom Programming Projects

Management/Deployment Suites & Scripting:
EXE Files for everything ranging from setting IP address, automating repetetive tasks (like running reports, send keystrokes to applications, etc.)	Altiris Deployment Suite MSI Software Deployment Package Creation ZENworks	Batch Files & Logon Scripts Symantec Ghost Corporate Symantec Ghost Personal

CONTACT US FOR MORE INFORMATION
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north east texas computer support services

Monthly Maintenance Plans

Technical Support Proficiencies

CONTACT US FOR MORE INFORMATION