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The time has come for you to turn your IT worries over to East Texas Tech Support. Does your business spend too much time with computer related outages trying to fix things on your own or waiting days for someone else to show up? We have solutions that are designed around prevention instead of reaction.

Our satisfied customer base enjoys regular network preventative maintenance as well as dedicated technicians who know your system and your business. We stand by ready to respond when you need us.

Small Business OR Home Office
Our Total Protection Package gives your small business the confidence of having a professional IT staff without the cost of running an IT department. Choose the package that fits your needs and you will have a dedicated technician and an instant IT department. Contact us today for a free consultation. Our Home Office Services gives home office users the choice to experience the same outstanding service offered to our small business users on a per incident basis. Have a problem with a desktop, laptop, wireless, or other item? Give us a call and we will be on-site ready to serve you.

Our technicians specialize in Network Analysis, Design, Support and Installation of computer networks including technology based on Microsoft, Novell, and Linux platforms. Our services include: configuring and troubleshooting network servers, installing POP3/SMTP mail servers, configuring proxy servers for firewall protection, cabling your LAN/WAN, and configuring high speed access to the Internet. East Texas Tech Support will also build customized systems and can provide customized solutions for your computers/networks.

 

Monthly Maintenance Plans

Mini-Monthly Maintenance / Priority Support Program
  • $175/month - $90/hour for additional work over 2 hours (normal rate $150/hour)
    $125/hour after-hours/emergency work (normal rate $175/hour)
  • 2 Hours technical support per month
  • Priority support level - our technicians drop everything when you need help – placing you ahead of non-maintenance appointments
  • Customized backup solution
  • Quick response time
  • Discount hourly rate for additional services
  • Performance Tuning, Browser Clean-up, and Security Patch Installations
  • Typically covers maintenance needs for up to 5 computers
  • Printer maintenance services
Monthly Maintenance / Priority Support Program
  • $300/month - $85/hour for additional work over 4 hours (normal rate $150/hour)
    $100/hour after-hours/emergency work (normal rate $175/hour)
  • 4 Hours technical support per month
  • Priority support level - our technicians drop everything when you need help – placing you ahead of non-maintenance appointments
  • Customized backup solution
  • Quick response time
  • Discount hourly rate for additional services
  • Performance Tuning, Browser Clean-up, and Security Patch Installations
  • Typically covers maintenance needs for up to 10 computers
  • Printer maintenance services
Monthly Administrator / Priority Support Program
  • $600/month - 8 hours - $65/hr for additional work over 8 hours ($95 for emergency/after hours)
    $1000/month - 16 hours - $75/hr for additional work over 16 hours ($85 for emergency/after hours)
    $1500/month - 24 hours$70/hr for additional work over 24 hours ($75 for emergency/after hours)
    $2000/month - 32 hours $65/hr for additional work over 32 hours ($65 for emergency/after hours)
  • Technical support and server administrative services
  • Priority support level - our technicians drop everything when you need help – placing you ahead of non-priority client appointments
  • Customized backup solution
  • Discounted rates for additional service hours
  • Performance Tuning, Browser Clean-up, and Security Patch Installations
  • Security monitoring and best practices implemented at client’s discretion.You select the hours required - typically covers administrative needs for companies with 10-50 users. Initial 1-2 months may require additional hours to get all workstations and servers secured, updated, and optimized.
  • Printer maintenance services
 

 

Technical Support Proficiencies

Microsoft
Active Directory – NT to the present
Exchange – 5.5 to the present
Windows DNS & DHCP
Terminal Server
SQL Server – 2000 to the present
ISA
Windows Backup
Microsoft Office (Word, Excel, PowerPoint, Access)
microsoft certified technicians mcp mcse    
Anti-Virus
Norton Corporate
Panda
McAfee Corporate
Avast
PC-Cillin
E-Trust
Kasperski
AVG
     
Security
Security Evaluations (physical, internal & external
penetration testing, internal process evaluations)
Wireless Security
Squid Proxy
Snort
ISA
Surf Control
PortSentry
LogCheck
OpenSSL
SecScan Devices
     
Remote Access Technology
Terminal Server
Citrix – MetaFrame to present
OpenVPN
Windows VPN
Point to point hardware VPNs
Cisco
VNC
Linux and Windows Virtual & Remote Solutions
ccna citrix certified technicians cca    
Other Services & Applications

FreeBSD
PDA Support from Palm OS to Windows CE Devices
Custom apps to interface with Windows CE devices

Linux
MySQL
PostGreSQL
Custom apps for iPhone and Droid
Quickbooks, Quicken – Bookkeeping and Training
     
Backup Technology
Windows Backup
Veritas BackupExec
OmniBack ArcServe
     
Web Technologies
Apache
ColdFusion
ASP.NET
PHP
PL/SQL
Traffic stats/reporting including employee monitoring reports
Custom Programming Projects
     
Management/Deployment Suites & Scripting:
EXE Files for everything ranging from setting IP
address, automating repetetive tasks (like running
reports, send keystrokes to applications, etc.)
Altiris Deployment Suite
MSI Software Deployment Package Creation
ZENworks
Batch Files & Logon Scripts
Symantec Ghost Corporate
Symantec Ghost Personal
     
     

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